Sanjuli generally doesn’t offer refunds, but they do accept returns for specific reasons, such as a wrong, damaged, or expired product. Returns must be initiated within 7 days of delivery, and for damaged products, within 2 days. They require an unboxing video and emails.

Key Points:

Returns, not Refunds:

Sanjuli primarily focuses on accepting returns rather than providing refunds, according to their website.

Time Limit:

Return requests must be made within 7 days of receiving the product, and for damaged products, within 2 days.

Reasons for Return:

Returns are accepted for wrong product, expired product, damaged product, or incomplete order, according to their website.

Documentation:

An unboxing video and an email are required for return requests.

Conditions:

Returns are only accepted if less than the product is not used and the packaging is not tampered, according to their website.

No Returns on Certain Items:

The return policy does not apply to free gifts or promotional items, according to their website.

Cancellation:

If you wish to cancel an order that has already been shipped, you should not accept delivery and wait for the product to be returned to the warehouse, according to their website.

Refund for Cancellation:

If an order is canceled and the product is returned, a refund will be issued within 7-10 business days, according to their website.